Qualification

Broadly comparable to SCQF Level 5

Interests

  • Care

Why take this course?

Employers are often interested in candidates who can demonstrate an understanding of the importance of interacting appropriately with customers, clients and colleagues.

This online course will give you an in-depth understanding of the key areas associated with providing effective information, advice or guidance (IAG).

You’ll develop knowledge and skills including signposting, referrals, record keeping, confidentiality and communication/ listening techniques.

What you will experience

This course is perfect for beginners. It is fully online which means that you can study from anywhere, at any time. You will receive support from our expert tutors.

You will learn:

  • Unit 1: Information, advice or guidance in practice
  • Unit 2: Developing interaction skills for information, advice or guidance
  • Unit 3: Signposting and referral in information, advice or guidance
  • Unit 4: Information, advice or guidance in context
  • Unit 5: Skills for advice providers

Assessment takes place throughout your studies by a series of questions which are built into the course. Your answers are automatically saved and are available for you to revise and edit at any point before submission.

You submit your assessment answers to your tutor for marking, who will give you feedback on each question. If you do not pass an assessment, don’t worry!

Once your Tutor has marked your work, you will receive an email instructing you to log into the system. If your result is ‘Refer’ this means your Tutor has highlighted some areas which need more attention in order for you to pass. You will then be able to re-attempt and re-submit the questions you didn’t pass first time round.

Upon successful completion of the course, you will receive a digital certificate issued by North East Scotland College.